I help out with the IT Operations duties at work. Coming from an Exchange background, changing an employee’s (or former) email forwarding in the Google Workspace Admin console is a little different.
You don’t change it under the user’s properties. It is configured by adding a mail routing rule. For example, here is the process:
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Go to the Google Admin console.
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Click on Apps > Google Workspace > Gmail.
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Select Default routing.
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Click on Configure.
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Under order number 1, enter the email address you want to use to forward emails.
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Click the button Add more recipients and click on Add to enter the email address of the user that will receive the forwarded messages.
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Make sure to select Perform this action on non-recognized and recognized addresses in order number 3.
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Save the changes.
That’s it! Hope this saves someone time looking for this solution.